14 days before arrival a pre-authorization is made on the credit card equal to the amount of the first night as a guarantee; payment will be made upon arrival.
At the discretion of the management, a pre-authorization will be required for the entire stay or the entire amount will be charged to the credit card.
The “grace period” is a limited time of 24 hours that we give to our customers to be able to modify or cancel a NON-REFUNDABLE reservation, booked by mistake.
What is a Pre-Authorization?
The pre-authorization is temporary lock of a specific amount on the credit card. It will be deducted from the card limit, and it does not generate any movement on the bank account, so it is not a charge.
How much is the amount of a pre-authorization?
The amount usually is equal to the penalty shown in the cancellation policy.
What happens upon check out?
Generally the hotel collects the total amount of the stay as per agreements of reservation. After the payment, the reception staff will cancel the pre-authorization.
The cancellation can be done automatically?
Yes, the Pre-Authorization has a maximum duration of twenty-one days.
After how much time the sum locked can be available again?
It usually takes seventy-two hours from the time of the cancellation.
Since the reinstatement of the blocked amount may take a few days according to various lenders, our staff recommends to request the closure of the pre-authorization at the payment. It will be turned from a temporary hold in a definitive charge, to avoid later misunderstandings.