esplora
Pre-Authorization
What is a Pre-Authorization?
The pre-authorization is temporary lock of a specific amount on the credit card. It will be deducted from the card limit, and it does not generate any movement on the bank account, so it is not a charge.
How much is the amount of a pre-authorization?
The amount usually is equal to the penalty shown in the cancellation policy.
What happens upon check out?
To use (account) the preauthorization, we need a physical credit card. If the payment is made with another credit card, the front desk staff will cancel the preauthorization.
The cancellation can be done automatically?
Yes, the Pre-Authorization has a maximum duration of twenty-one days.
After how much time the sum locked can be available again?
It usually takes seventy-two hours from the time of the cancellation.
SPECIAL TIP
Since the reinstatement of the blocked amount may take a few days according to various lenders, our staff recommends to request the closure of the pre-authorization at the payment. It will be turned from a temporary hold in a definitive charge, to avoid later misunderstandings.
